Privacy Policy

Effective Date: February 1, 2026
Website: www.heartsong.biz
Business Name: HeartSong

HeartSong (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you place an order, complete a booking form, or contact us, we may collect:

Your name
Email address
Order or booking information
Song request details (stories, memories, messages, preferences)
Any other information you voluntarily provide

Payment Information

Payments are processed securely through Wix Payments or its authorized payment providers. HeartSong does not store or have access to your full credit card or payment details.

Automatically Collected Information

When you visit our website, Wix may automatically collect limited technical information such as:

IP address
Browser type
Device type
Pages visited

This information helps us improve site performance and user experience.

How We Use Your Information

We use your information to:

Create and deliver your personalized HeartSong
Process bookings and payments
Communicate with you about your order
Deliver your song via email (MP3 file or listening link)
Respond to customer service inquiries
Request optional feedback or reviews (only if you consent)
Improve our services and website

We do not sell or rent your personal information.

Use of Song Content & Testimonials

If you give explicit permission during the Song Request Survey, we may:

Share audio clips or excerpts of your song for promotional purposes
Display testimonials or feedback

Names and identifying details will never be shared without your consent. Anonymous sharing is always respected when selected.

How We Protect Your Information

We take reasonable and appropriate measures to protect your information, including:

Secure Wix hosting and infrastructure
Limited access to customer data
Secure email delivery methods

While no system is 100% secure, we work diligently to protect your information.

Email Communications

You may receive emails from us related to:

Order confirmations
Song delivery
Order updates
Customer support
Optional review requests

You may opt out of non-essential communications at any time by following the unsubscribe instructions included in our emails.

Third-Party Services

HeartSong uses trusted third-party services, including:

Wix (website hosting, bookings, payments, forms)
Email delivery services integrated with Wix

These services are governed by their own privacy policies.

Your Rights

You have the right to:

Request access to your personal information
Request corrections to your information
Request deletion of your information (where applicable)

To make a request, contact us.

Children’s Privacy

HeartSong does not knowingly collect personal information from children under the age of 13. If you believe such information has been provided to us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

HeartSong
Personalized songs from the heart.
www.heartsong.biz